Milton of Fonab Caravan Park – General Terms and Conditions
Noise – Please be considerate of your neighbours at all times especially from 10pm-8am. No noise after 11pm please. Failure to do so may result in you being asked to leave the park. Please also be mindful of the language you use as this is a family Caravan Park.
BBQs/Open Fires - Open fires are NOT permitted on the park. When using disposable BBQs, do not allow contact with the grass. For your own safety and others, please take care when disposing of used BBQs. Do not place them into the refuse bins until they are completely out and cooled down. (This can take a couple of hours) All BBQs must be out by 10pm.
Groups/Age Restrictions - Each outfit is restricted to six persons including children. As we are a family holiday Park we accept individuals, couples and families only and cannot accommodate those using caravans for residential or employment purposes. If you feel your party does not fit within any of these groupings but does fall within the Protected Characteristics List within the Equality Act 2010 please call a member of our team to discuss on 01796472882 to prevent any unnecessary cancellations which appear not to adhere to our rules. You must be at least 21 years of age to make a booking and those under 21 years of age are not permitted to stay unless a parent or guardian over the age of 21 is also staying in the same unit.
Children - Parents are responsible for providing supervision of their children at all times and please be mindful that there are water courses at multiple locations. Children must not be allowed to play in toilet/shower facilities.
Facilities We are a family friendly Caravan Park. However, we would ask that family members taking children of the opposite sex to use the facilities, who are over the age of 6 years of age, utilise the Gender Neutral Toilets or the Family Bathroom to ensure the comfort of all our customers. Speed - 10mph speed limit. Only fully licensed drivers are allowed to drive on site. Only customer vehicles to be parked on site. All others must be parked in the visitor car park.
Dogs - Dogs are welcome on the park but must be kept on a lead at all times. Fouling must always be cleared up and disposed of in the bins provided or in any other General Waste refuse point. Dogs should not be left alone in either our accommodation or your own, your dog may be used to your caravan or motorhome but they may become stressed by the outside surroundings and new sounds thus causing a disturbance to other guests.
Disposal Points- Dirty dish water and chemical waste must be disposed of at the appropriate designated locations which can be found on your site map.
Conditions of Booking - We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. Milton of Fonab and its facilities are intended for family holidays. Aggressive, abusive, or violent behaviour towards our staff or customers will not be tolerated under any circumstances. We do not accept bookings from or allow anyone to stay on a holiday park who is or has been listed on the Violent and Sex Offenders Register (or any register which supersedes this), or anyone who is subject to a Sexual Risk Order, Child Abduction Notice or any similar order, court proceedings or register. By making a booking, you are confirming that no one in your party is or has been on any such register, subject to any such order or otherwise the subject of any such court proceedings. Please ensure that all booking correspondence is checked upon receipt as it is your responsibility to check all details are correct and advise immediately if any alterations are required. Every endeavour will be made to allocate guests a Pitch or Caravan of their choice, however it must be clearly understood that acceptance of a booking is not conditional on the allocation of specific numbers. Should you wish to extend your stay beyond the booked dates there is no guarantee the same pitch will be available.
Liability - Anyone found defacing or causing damage to any buildings, equipment or property of the Park faces immediate eviction. Your vehicles and their contents are left at your own risk. Customers must ensure that their property is secure and fully insured for any unforeseen eventuality. By booking with us you agree to abide by our terms and conditions.
Data Protection & Privacy - The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We will also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
Generators – The use of generators is not permitted.
Electric Car Charging - Electric car charging is not permitted on touring pitches or from your static caravan. The electricity system is not yet designed for this kind of demand and could cause fires or damage to your car. Our insurance will not cover any damage resulting from the improper charging of your vehicles therefore it will be the customer’s responsibility to pay for any damage. There are numerous locations nearby you can charge your car which can be found in the West End Car Park or at the Train Station. Anyone caught charging an EV on site will be required to pay a fixed charge of £75.
Litter - Litter must be placed in the many bins provided around the park. We have multiple recycling points around the site for your convenience also. The irresponsible discarding of litter, by any person, adult or child will not be tolerated.
Access – the site barrier is locked for vehicles from 11.30pm until 7am. The Emergency Services have the code to open if required.
Cancellations – Your deposit is non-refundable. In the event of you having to cancel your booking you are required to notify us by telephone as soon as possible. A minimum of 14 days written notice (letter or email) in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 14 days’ notice is given, the booking may be rearranged to another available date within the current season. Your booking is non-refundable once paid in full. Customers are advised to have their own holiday cancellation insurance cover as holidays cancelled within 14 days will not have their deposit or final payment transferred to an alternative date.
Pitching Up - To ensure that we maintain the required distancing between each unit we ask that you park to the left hand side of the hard standing. Non adherence to this rule may require you being asked to relocate your unit to ensure adequate distancing is maintained.
Holiday Insurance We highly recommend that you take out your own Holiday Insurance to cover you for any unexpected eventualities as your booking is non-refundable.
Additional Cancellation Policy Information The agreement for your stay is between the Caravan Park and you. If the park remains open and can honour a booking, refunds will not be issued for any cancellations. Cancellations made by the Park, if legally required to close under the Coronavirus Act or any other Government Order, will not be given a refund. Instead all guests with bookings for the closed dates will be issued with a Credit Voucher for the value of the monies paid at the time of the cancellation. Cancellations made by the Park as a result of COVID19 will be updated in line with Government review dates.
Your holiday price does not include any cancellation insurance cover. It is always recommended that you take out holiday insurance cover. We will allow you to change the date of your stay if you cannot make your original booking; subject to availability and provided more than 14 days’ notice is given. Should you request to amend your booking we cannot guarantee your originally allocated Pitch Type or Caravan Type. Changes may incur additional costs depending on the new dates chosen.
No refund will be issued for nights booked if you decide to leave early or arrive late. Unless arrangement has been made with the site before arrival, if you fail to check in before 9pm on your scheduled arrival date, it will be assumed that your booking is cancelled, and you no longer required it. At this point, your Pitch/Caravan Accommodation will be made available online for others to book. No refunds will be issued in this instance.
Coronavirus – COVID 19 If the site is forced by law to close due to COVID-19 or any other incidence it reserves the right to withhold any payments made and convert them to a Credit Voucher to be used when the Park is legally permitted to open again. Gift Voucher validity timescale will be advised at time of forced cancellation but will be no less than 18 months beyond the original planned arrival date.
If the Park is legally able to remain open all bookings will be subject to the standard terms and conditions, and cancellations made by the guest will incur a forfeit of the deposit or full payment.
Copies of the rules are available on our website and at our reception and sent out with your confirmation booking, therefore it will be assumed that these rules are acceptable.
We reserve the right to amend our T&C’s at any time.
